Zoom Virtual Agent's concierge skills for Zoom Phone deliver personalized support that goes beyond routing calls or answering questions - it gets things done.
of consumers find calling customer service more stressful than their original issue.
of consumers hesitate to reach out due to expected long hold times.
of consumers are frustrated by extended wait times.
In fast-paced care settings, it helps patients connect with the right care quickly—routing calls to the right department, answering questions like “Are you accepting new patients?” and booking appointments by phone, even after hours. Staff can focus on care delivery instead of call handling.
For customers calling with specific needs, it answers instantly, confirming product availability (even down to the aisle), scheduling pickups, and more, without human interaction.
Manage service requests and product support around the clock. Capture requests, guide customers through troubleshooting, and connect them to the right team day or night without manual intake.
Greet clients, capture the reason for their call, and resolve requests like application updates on the spot. When needed, connects them to the right advisor with all details already captured, cutting wait times while keeping service personal.
Callers speak in their own words, and your concierge responds with tailored information, making every interaction feel personal and frustration-free.
Automatically book appointments, answer FAQs, share status updates, and more, freeing your team from repetitive calls and reducing the backlog.
When live help is needed, escalate to an agent via Zoom Phone with full context so customers don't have to repeat themselves and agents can resolve issues faster.
Be there for customers 24/7, even when your team isn’t. Handle routine requests and answer questions, so no customer is left waiting for help.
See why customers are calling, what answers they’re getting, and where you can make changes to create even better experiences.
